FAQs

Frequently Asked Questions

How does personalisation work?

Open any personalisable pen's product page and click "Personalise me". Type the text you'd like engraved, choose a font, and you'll see a live preview on the pen itself before you add it to your cart.

How long can my engraving text be?

Up to 20 characters, including spaces.

What fonts can I choose from?

Roman, Dancing Script, Monotype, and Arial. You can preview each one live on the pen before ordering.

When will my order be dispatched?

Orders placed before 3pm (UK time) on a working day are dispatched the same day, including personalised and engraved items. Orders placed after 3pm are dispatched the next working day.

How much is delivery?

Standard UK delivery (Royal Mail, 2–4 working days) is £2.50. Express delivery (Royal Mail, 1–2 working days) is £4.50. Delivery is free on all UK orders over £30.

Can I return a personalised item?

Non-personalised items can be returned within 30 days of delivery for a full refund. Because engraved items are made specifically for you, they can only be returned if they arrive faulty or damaged, or if the engraving doesn't match what you approved at checkout — see our full Refund Policy for details.

Can I get a logo engraved for my business?

Yes. Visit our Logo Engraving for Business page to upload your logo and get a quote, or message us directly on WhatsApp.

What's the minimum order for business/bulk engraving?

10 pens. See our Business Orders page for pricing, turnaround times, and invoicing details.

Which pens can be personalised?

Our full Parker Jotter range, plus a range of pens across Parker Sonnet, Parker IM, Waterman, Sheaffer, LAMY, and Cross — look for the "Personalise me" button on the product page.