Legal notice

Site owner and operator
This website, penspersonalised.co.uk, is owned and operated by Midnight Pearl Ltd, a company registered in England and Wales (company number 17108923), registered office Unit 318, 222 Kensal Road, London W10 5BN, trading as Pens Personalised.
Pens Personalised
222 Kensal Road
London
W10 5BN
United Kingdom
Email: hello@penspersonalised.co.uk
Telephone: 020 8036 1132

We are not registered for VAT, so no VAT is charged on our prices.

What we do
We sell writing instruments and engrave them to order at our workshop at the address above.

Independent retailer
Pens Personalised is an independent retailer. We are not affiliated with, endorsed by or an authorised agent of Parker, Waterman, Sheaffer, LAMY, Cross or Hugo Boss. Brand names are used only to describe the genuine products we sell.

Hosting
This website is hosted by Shopify International Limited, Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland.

Content
The content of this website is provided in good faith and for general information. We take care to keep product descriptions, prices and delivery information accurate and up to date, but we do not warrant that everything is free from error. Where an error affects your order, we will contact you and, where appropriate, refund you in full.

Intellectual property
The text, images, layout and design of this website belong to Pens Personalised unless otherwise stated. Brand names, logos and product images belonging to the manufacturers whose products we sell remain the property of those manufacturers and are used to describe the goods offered for sale.

Complaints
If something has gone wrong, email hello@penspersonalised.co.uk with your order number and we will respond within two working days. We would always rather resolve a complaint directly. If you are not satisfied, you can get free, impartial advice from Citizens Advice (0808 223 1133).

Governing law
These pages and any dispute arising from them are governed by the laws of England and Wales.